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- Reservations must be paid in full after booking, within 1 hour of complete booking.
- We reserve the right to cancel or amend a reservation in cases of no-shows and suspicions of fraud.
- Changes or cancellations must be made in writing by email to frontoffice@joygatehotels.com.
- Cancellations must be made within 24 hours prior to arrival for refunds to be valid. Cancellations made after 24 hours do not attract refunds.
- Breakfast is complimentary for just one person. Additional persons will be charged.
- The hotel does not provide extra beds.
- Pets are not permitted under any circumstances. If violated, the hotel will ask for a fine.
- Smoking is not allowed in the rooms. If violated, the hotel will ask for a fine.
- The hotel asks for cooperation not to disturb other guests. If violated, suspension of stay without refunds may arise.
- Cooking food is strictly prohibited on the hotel premises.
